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Philippine Airlines (PAL), the country’s flag carrier, unveiled its innovative e-wallet service on Monday, offering passengers a more streamlined and convenient way to manage their travel-related payments and rewards. This new digital tool allows customers to consolidate multiple electronic cards into a single, easy-to-use account.
With the PAL e-wallet, passengers can now store and manage a variety of e-cards, including loyalty miles, travel credits, compensation vouchers, and e-gift cards, all in one place. This digital wallet offers greater flexibility and convenience for those looking to simplify their travel experience, eliminating the need to carry multiple cards.
In addition to providing an organized way to manage rewards, the e-wallet also serves as an alternative payment method for purchasing PAL tickets and various ancillaries, excluding services like travel insurance and upgrades. This feature enables passengers to use their stored credits seamlessly when booking flights or adding services such as baggage or seat selection.
One of the standout features of the e-wallet is its auto-currency conversion. When adding e-cards to the wallet, the system automatically adjusts the values based on the relevant currency, making transactions smoother for international travelers. Additionally, the wallet includes an expiration logic that prioritizes the use of expiring e-cards, ensuring passengers make the most out of their credits and rewards before they expire.
“We are proud to launch and offer the PAL e-Wallet, the latest addition to our offerings that highlights our efforts to continuously upgrade the passengers’ digital experience,” PAL vice president for Sales and Distribution Justin Warby said in a statement.
Warby added the user-friendly feature benefits travelers who prefer paperless transactions and real-time updates in one click.
For those using travel credits, the e-wallet includes a name check feature, ensuring that only the right credits are added to a specific account, further enhancing security and accuracy in the management of funds.
This latest digital initiative by Philippine Airlines demonstrates the airline’s commitment to providing innovative, customer-centric solutions to enhance the travel experience for its passengers.
Source: https://www.travelandtourworld.com/news/article/philippine-airlines-introduces-innovative-e-wallet-service-giving-passengers-a-seamless-way-to-manage-travel-miles-compensation-vouchers-e-cards-and-travel-credits-all-in-one-account-for-ultimate/